---
title: "ROES Ordering"
url: "https://static-stage.whcc.com/ordering/roes-ordering/"
description: "A free desktop ordering application to access a majority of WHCC products and services."
updated: "2026-08-19T14:26:08-05:00"
---

# ROES Ordering

## ROES Ordering

A free desktop ordering application to access a majority of WHCC products and services.

- Optimized for previewing and cropping print-ready images and designs
- Additional tools such as Photoshop are needed for design-focused products using our [sizing templates](https://static-stage.whcc.com/ordering/downloads.md)
- Compatible with both Mac and Windows

[Download ROES](https://pro.whcc.com/ROES/v8/launch/) [Sports & Events ROES](https://sports.whcc.com/ordering)

## ROES Resources & Support

![A WHCC customer service representative sitting at a desk with a computer](https://whcc-com-stage-images0.imgix.net/images/whcc_customer-service-rep-demos-in-virtual-booth_01.jpg?auto=format,compress&cs=srgb&fit=max&w=1000&q=75)

### ROES Ordering Basics

Learn how to get started with ordering via ROES, navigate the app, and place an order.

[Watch Demo Video](https://youtu.be/Vv11TnrIZ1U)

### How to Install ROES

Step-by-step guide for installing WHCC ROES for the first time on both Windows and Mac machines.

[View Help Article](https://static-stage.whcc.com/help/ordering/installing-roes.md)

![An illustration of thought bubbles with a question mark on a light green background](https://whcc-com-stage-images0.imgix.net/images/questions-illustration-on-green.jpg?auto=format,compress&cs=srgb&fit=max&w=1000&q=75)

### ROES Troubleshooting

Running into issues with WHCC ROES not working as expected? Try our top troubleshooting tips and reinstall guide.

[View Help Article](https://static-stage.whcc.com/help/ordering/roes-troubleshooting.md)

### Accepted File Types

Learn the basics of preparing your print files for ordering at WHCC.

[View Help Article](https://static-stage.whcc.com/help/file-prep/accepted-file-types.md)

**FAQs**

## Have Questions? We Have Answers

We’ve got you covered with answers to the most common questions.

**Do you have sizing templates?**

Yes. We have a set of Photoshop files that are set up for the exact sizes needed for designing select products. Visit our [Templates & Downloads](https://static-stage.whcc.com/ordering/downloads.md) page to get started.

**ROES is loading but acting a little buggy, what should I do?**

If ROES is opening but acting a little weird while using it, try clearing out the ROES cache. On the Featured page at the bottom right select Diagnostic Tools > Clear Caches > Clear Both Caches > Ok. ROES will close and you’ll need to reopen.

**ROES will not launch and there are no error messages.**

This often means something is blocking ROES from launching. Try checking the following things:

- Are you on a private home internet connection? Public/shared connections will often block ROES.
- Do you have any firewall or anti-virus software running? Try turning that off temporarily.
- Are you the admin on the computer?

If you continue to experience issues, [contact us](https://static-stage.whcc.com/contact.md). We are always happy to help.

**ROES will not launch and is giving an error message.**

An error message often means an issue in one of the program files. If you have previously had a successful launch a full uninstall and relaunch may help this. Follow the [reinstall guide](https://static-stage.whcc.com/help/topics/ordering/roes#ROES-Reinstall-Guide) steps for your operating system.